Frequently Asked Questions

Everything you need to know about shopping with A Friend Indeed Australia.

How long does shipping take within Australia?

We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.

What is your return policy for fashion items?

We accept returns on all full-priced items within 30 days of purchase, provided they are unworn, have all original tags attached, and are in their original packaging.

Do you offer international shipping?

Currently, A Friend Indeed Australia ships exclusively within Australia and to New Zealand. We are looking to expand to other international destinations soon.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How do I know which size to choose?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.