Returns & Exchanges

At A Friend Indeed Australia, we want you to love your fashion finds. If your items aren't quite right, we offer a 30-day window for returns and exchanges to ensure you shop with complete confidence.

1

Check Eligibility

Ensure your items are unworn, unwashed, and have all original tags attached within 30 days of the delivery date.

2

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

3

Pack and Post

Securely package your items and use the prepaid shipping label provided via the portal to drop your parcel at any Australia Post location.

4

Refund Processing

Once our team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing